Intuit
Enhancing Engagement
Transforming a platform to boost small business success
Empowering Small Businesses with Effective Marketing
When Intuit launched Demandforce, their ad-tech platform for small businesses, they recognized the need for compelling and strategic creative to increase appointments and keep customers engaged year-round. Since small businesses aren’t typically marketing experts, Intuit partnered with us to develop a year-long calendar of agency-quality content—both design and copy—to enrich their platform across over a dozen verticals, from automotive to nail salons.
Our Approach
Strategic Content and User-Centric Design
By leveraging our expertise in crafting beautifully designed digital platforms and unifying business processes, we provided a comprehensive solution that enhanced Demandforce’s value to small businesses, helping them grow faster with fewer resources.
Services Provided:
01 Strategy
Developing insight-driven promotional calendars
We conducted intensive research, studying industry white papers, trade publications, and engaging directly with individual business owners in each vertical. By learning about their specific industries, popular promotions, and seasonal trends, we created strategic calendars of promotions and value-added content to deploy throughout the year. This ensured that small businesses could engage their customers effectively during both high and low seasons.
02 Content & Messaging
Creating multi-layered strategies to engage customers
With a clear understanding of Intuit’s small business audience, we developed content strategies that educated, entertained, and provided value to their customers. Industry research revealed unique insights into seasonal, service-based purchasing tendencies. We leveraged these insights to craft compelling content that kept consumers informed and encouraged them to visit providers even in the off-season. This approach simplified user journeys and enhanced customer engagement.
03 User Experience
Designing promotional templates that drive action
Our UX design for promotional emails was tailored to prompt immediate action, providing readers with a clear understanding of offers and their benefits. These templates were flexible, allowing clients to customize their offers and copy according to their specific business needs. By making the design intuitive and user-friendly, we improved the overall customer experience and increased conversion rates.
04 Design System
Empowering businesses with flexible, high-quality creative
Recognizing that small business owners know their operations best, we ensured the templates we created were adaptable to local considerations. This fluid integration empowered them to plug in promotions of their own devising into the agency-quality creative we provided. Demandforce became a fully automated marketing machine capable of supporting any small business, anywhere.
Results
Enhancing Demandforce's Value and Small Business Success
Our comprehensive approach transformed Demandforce into a more effective platform, providing small businesses with professional, customizable marketing content. By connecting business processes and leveraging design-led strategies, we enabled small businesses to engage their customers more effectively, increase appointments, and maintain year-round engagement—all with fewer resources.